Applications Support Manager

Applications Support Manager

London Bridge

£60,000 - £70,500

Do you want to join Hyde  as  the Applications support Manager and lead a high-performing applications support function that keeps critical enterprise systems running smoothly for colleagues and customers?

This is a fantastic opportunity to lead a team supporting business-critical platforms and related technologies, while working closely with Product, Engineering, Architecture and external partners. You’ll combine people leadership, operational oversight and service improvement to reduce repeat issues, improve user experience and build a strong, joined-up support function across Hyde.

What you’ll be doing

• Leading, coaching and developing a team of 1st Line Service Desk Analysts, Apprentices and Applications Support colleagues.
• Creating a positive, inclusive team culture with clear objectives, regular performance conversations and a strong focus on wellbeing and development.
• Managing team capacity, workload prioritisation and escalations across supported applications and services.
• Ensuring application incidents and service requests are resolved effectively and in line with service targets.
• Act as an escalation point for major or sensitive incidents affecting Hyde’s enterprise systems and integrations.

About you

• You’ll have experience leading application support or service desk teams in a complex technology environment.
• You’ll bring strong knowledge of incident management, problem management and service improvement.
• You’ll be confident handling escalations, coordinating technical investigations and working across multiple stakeholders.
• You’ll be skilled at using data, trends and insight to improve service quality and reduce repeat issues.
• You’ll be a collaborative people leader who can develop capability, build engagement and drive accountability.

Why join Hyde?

At Hyde, our vision is a great home for everyone. We provide homes and communities that people are proud of, and our technology teams play a vital role in making that possible. We’re looking for an Applications Support Manager to lead our application support service, ensuring our key enterprise systems are stable, well supported and continuously improving.

• We’re committed to creating an inclusive workplace where everyone can thrive.
• We offer a competitive benefits package, including employer pension contributions of up to 10%,
• Minimum of 25 days’ annual leave plus bank holidays, life insurance and a health cash plan.
• You’ll have access to flexible benefits, wellbeing support and ongoing learning and development opportunities.
• You’ll be joining an organisation with a clear social purpose, helping provide homes and communities that people are proud of.

Diversity, inclusion and accessibility

Equity, diversity and inclusion are central to life at Hyde. We’re committed to creating a truly inclusive workplace where everyone feels respected, valued and able to be themselves. Our aim is to have a workforce that reflects the diversity of the customers and communities we serve, ensuring that different perspectives are represented in decision-making, service delivery, and the way we shape our organisation.
As a Disability Confident Employer, we’re happy to provide reasonable adjustments throughout the recruitment process and in the workplace.

Please note: candidates will be required to complete an online psychometric assessment prior to interview. We reserve the right to close this advert early if a suitable candidate is identified.