Administrator (Property Services)

Administrator (Property Services)

London Bridge, Park Street

Hybrid

Up to £26,000

Join Hyde as an Administrator.

The Role

Supporting the Surveyor Booking Team, this role is responsible for managing the surveyor booking line, scheduling and coordinating inspections, and maintaining accurate diary management. You will ensure surveyor appointments are booked correctly and efficiently while keeping key dashboards up to date. The role also provides support across pest control and tenant improvements as needed.

What You’ll Do

• Support customers by resolving complaints and concerns related to property repairs in a professional and timely manner.
• Work closely with internal teams, contractors, and suppliers to investigate issues, implement effective solutions, and ensure customers are kept informed throughout.
• Maintain accurate and detailed records of all customer interactions, ensuring information is up to date and easily accessible for reporting and service improvement.
• Build and sustain positive working relationships with external suppliers to deliver a consistent, seamless, and customer-focused service to residents.
• Conduct follow-up calls to gather customer feedback and capture insights to help improve service delivery.
• Manage diaries and scheduling for Hyde resources, ensuring efficient allocation and coordination of work.

What We’re Looking For

• Strong organisational and administrative skills
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
• Excellent communication skills, both written and verbal
• Ability to work collaboratively in a team environment and independently when required
• Great customer service skills.

About Hyde

At Hyde, we provide safe, affordable, and well-maintained homes to over 100,000 customers across London and the South-East. Our Property Services team ensures that homes are kept in great condition, and our customers receive the best possible service.

Why Join Us?

• Be part of a collaborative, values-driven team.
• Make a real difference to the homes and lives of our residents.
• Opportunities to grow and develop your career within Hyde.
• Work in a supportive environment that values employee wellbeing and development.

Equity, diversity and inclusion are central to life at Hyde. We’re committed to creating a truly inclusive workplace where everyone feels respected, valued and able to be themselves. Our aim is to have a workforce that reflects the diversity of the customers and communities we serve, ensuring that different perspectives are represented in decision-making, service delivery, and the way we shape our organisation. By fostering an environment where all voices are heard and valued, we can better understand the needs of our communities and deliver services that are fair, accessible and impactful.

Hyde is a disability confident employer, and we are here to support you with any reasonable adjustments you need throughout the recruitment process.

We reserve the right to close this advert as soon as a suitable candidate has been identified.