Tenancy Housing Officer - Part Time

Tenancy Management Officer (Part Time)

Dartford - covering DA Postcodes including Dartford & Gravesend

£35,000 Pro Rata

17.5 Hours per week, Wednesday to Friday

Successfull candidate will undergo a DBS Check

Hyde is looking for a Tenancy Management Officer to join our collaborative and values-driven team. This is a fantastic opportunity to grow your career in a supportive environment that champions employee wellbeing, continuous learning, and long-term development.

As a Tenancy Management Officer at Hyde, you will deliver a proactive, customer-focused service managing tenancy and anti-social behaviour (ASB) cases. You will work directly within communities, ensuring cases are investigated, monitored, and resolved effectively, while collaborating with internal teams and external partners to uphold tenancy conditions and promote safe, sustainable communities.

Key Duties

• Lead and manage ASB and tenancy cases, conducting investigations and maintaining accurate case records
• Prepare case files for legal action, representing Hyde in court where required
• Respond to and manage tenancy breaches, including illegal subletting, abandonment, and safeguarding-related cases
• Work collaboratively with internal teams and external agencies to ensure timely, compliant, and proportionate interventions
• Monitor performance, compliance, and service improvements, providing insights and contributing to high-quality outcomes

Why Join Hyde?

Hyde is part of the Hyde group one of the UK’s leading housing providers, managing and owning around 120,000 homes nationwide. We’re committed to building safe, sustainable communities where people can thrive. With a strong social purpose, long-term investment plans, and a focus on innovation, Hyde is a place where you can grow your career while making a real difference.

As a Tenancy Management Officer we’re seeking someone who can bring:

• Proven experience in managing ASB and tenancy enforcement cases within social housing
• Strong communication, collaboration, and interpersonal skills
• A proactive mindset and passion for building safe and thriving communities
• The ability to assess risk, manage casework effectively, and engage confidently with a range of stakeholders

The Benefits of Joining Hyde

• Excellent pension scheme
• Generous holiday allowance
• Life assurance
• Award-winning flexible benefits platform
• Support for learning and career development
• Hybrid working options available

Diversity, Inclusion & Accessibility

Equity, diversity and inclusion are central to life at Hyde. We’re committed to creating a truly inclusive workplace where everyone feels respected, valued and able to be themselves. Our aim is to have a workforce that reflects the diversity of the customers and communities we serve. By fostering an environment where all voices are heard and valued, we can better understand the needs of our communities and deliver services that are fair, accessible and impactful.

As a Disability Confident Employer, we’re committed to providing reasonable adjustments throughout the recruitment process and beyond.